In an instant, your perspective shifts dramatically—zooming out far beyond your area of expertise to a more global and strategic outlook. Suddenly, more eyes are on you, looking for answers to questions you’ve never been asked before—on issues and opportunities you’ve yet to experience.
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Get Started
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Listen First
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Clarify Your Priorities
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Strengthen Your Team
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Elevate Your Thinking
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Engage Your Board
Do you have a trusted community of advisors who have navigated the C-suite and know what success looks like?
What do you wish you had known in your first year in the C-suite?
“Signal that you aren’t just interested in … shiny objects. … As you establish your priorities, make sure they are clearly aligned to business outcomes.”– Jon Francis, Chief Data and Analytics Officer, General Motors
World 50 C-suite leaders hail from all corners of the globe—37 countries, to be exact—and represent every major industry, function, and role. Despite their differences in remit, members agree that leveraging their World 50 peers, and successfully navigating the following themes, helped them excel in their new C-suite role:
- Listen First
- Clarify Your Priorities
- Strengthen Your Team
- Elevate Your Thinking
- Engage Your Board
“You have been promoted, so you need to promote yourself in your own head,” said Andy Pharaoh, vice president of corporate affairs and sustainability at Mars.
What got you here should give you the confidence that you belong here—but there’s still a lot to learn.
Over the next five weeks, you will receive a series of insights—delivered to your inbox—that explore the five common themes linked to success during a leader’s first year in the C-suite, as detailed by more than 30 current and former C-suite executive members and advisors: listening to stakeholders, clarifying priorities, strengthening teams, elevating your thinking for enterprise-level decisions, and engaging with boards of directors.
Week One: Listen First (Full insights are available in your inbox now.)
Entering the C-suite often feels like a time for action—to finally begin implementing the strategies you’ve honed throughout your career. But one thing became clear during our conversations with our members and advisors: Don’t get ahead of yourself. “Oftentimes, we feel like we should know what to do right away, and everyone’s expecting us to make those moves,” said Joy Wald, chief transformation officer at Rentokil Terminix. But listening allows you to understand a company’s history and, more importantly, why certain decisions were made.
After 21 years at Whirlpool, Pam Klyn joined the company’s executive committee as executive vice president of corporate relations and sustainability in 2022. She sat down with us to share insights into leading at a new level—even when it’s in familiar surroundings.Week Two: Clarify Your Priorities
Opt for specifics when outlining your agenda, said many experienced C-suite leaders. Remember: Your effectiveness is proven by your ability to create solutions, not by how complex they are—nor by how brilliant they make you seem. “Signal that you aren’t just interested in … shiny objects,” advised Jon Francis, chief data and analytics officer at General Motors. “As you establish your priorities, make sure they are clearly aligned to business outcomes.”
When everything is important, nothing is important. Laurel Spencer, senior vice president of global sales and marketing at Amcor, outlined how to stay focused on your top priorities by getting comfortable with saying “No.”Week Three: Strengthen Your Team
Leaders who can drive momentum for the company’s greatest objectives are more important to have on your team than “the smartest technical experts,” said Laurel Spencer, senior vice president of global sales and marketing at Amcor. Identify these leaders by assessing their comfort with speaking up, not simply taking orders—a skill that becomes rarer to find when you’re in the C-suite. “I walk in a room, and [people] shake their heads [saying,] ‘Yes, yes, yes’—or everything gets filtered,” she said. “I need people to tell me the things that other people won’t tell me. … I want people that don’t think like me, and I want people that argue with me. I actually like … constructive debate.”
“You don’t lead because of your title; you lead because people want to follow you,” said Mark Weinberger, former global chairman and CEO of EY. He offered advice for establishing an organizational culture that enables people to create solutions.Week Four: Elevate Your Thinking
The days of being solely focused on your function are over, said Dustin Smith, senior vice president and chief strategy officer at Wabash. Now, said Smith, “It’s about being a universal leader of the company.” You’re expected to weigh in on enterprise-level decisions that may or may not relate to your field of expertise.
According to Walter Solomon, former vice president and chief growth officer at Ashland, you get into the C-suite by being a foundational “brick” of your function or business unit—a reliable leader who hits the numbers and develops great people—but those who last in the C-suite are “brick-and-mortar” leaders who help multiple functions work cohesively.
Phil Gallagher, CEO of Avnet, offered his perspective on embracing humility in the C-suite to make decisions that are rarely black and white.Week Five: Engage Your Board
Boards are not a panel to appease; they’re a resource to help you and other senior leaders address your company’s toughest issues and, most importantly, move the company forward. Get to know who you’ll be working with, said Bob Eckert, lead independent director at Amgen and former chairman and CEO of Mattel. “Understand who the directors are, where they’re coming from, and what [their] background is on the particular topic that you’re facing,” he said. Boards can’t help fix what they don’t know is broken, and leaders who call attention to current issues or anticipate future issues—while presenting solutions for them—are cherished in the boardroom.
Dustin Smith, senior vice president and chief strategy officer at Wabash, shared how to think like a board member to better prepare for directors’ most surprising questions.
I&D Impact Report 2023The state of corporate DEI + strategies for success
The New CustomerPost-pandemic customer behavior shifts across B2B + B2C
Getting to GrowthInnovative growth tactics amid market uncertainties
Untethered WorldHow remits are expanding to “non-traditional” business issues
Scarcity EconomyAdapting to global shortages across people + goods
I&D Impact Report 2023The state of corporate DEI + strategies for success
The New CustomerPost-pandemic customer behavior shifts across B2B + B2C
Getting to GrowthInnovative growth tactics amid market uncertainties
Untethered WorldHow remits are expanding to “non-traditional” business issues
Scarcity EconomyAdapting to global shortages across people + goods
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